RIYADH: Saudi Arabia has introduced new artificial intelligence-powered technologies to facilitate travel procedures for Hajj pilgrims under the Makkah Route Initiative.
Advanced Digital Solutions for Pilgrims
The Kingdom’s Ministry of Interior, in collaboration with the Saudi Data and Artificial Intelligence Authority (SDAIA), launched the advanced digital solutions as part of efforts to improve services for pilgrims and ensure a smoother travel experience. Now in its eighth year, the initiative is being implemented through 17 ports in 10 countries, according to the Saudi Press Agency (SPA).
A newly developed smart mobile device uses AI and data technologies to simplify procedures, especially for elderly pilgrims and people with disabilities, through an automated system. The device can verify travel documents and visas with high accuracy while also capturing biometric data, facial images, and passport details in less than 40 seconds per pilgrim.
Streamlining the Hajj Journey
Saudi authorities said the initiative reflects the Kingdom’s progress in adopting modern technologies to speed up procedures, improve operational efficiency, and enhance the overall pilgrim experience during Hajj. The Makkah Route Initiative previously allowed pilgrims to complete immigration procedures at airports in their home countries before traveling to Saudi Arabia, significantly reducing wait times upon arrival.
This year’s Hajj is expected to fall between May 25 and May 30, subject to the sighting of the Dhul Hijjah moon. With over 1.8 million pilgrims typically participating annually, the new AI tools are expected to ease congestion at entry points and improve crowd management.
Commitment to Innovation
The latest technological push aligns with Saudi Arabia’s broader Vision 2030 goals of leveraging digital transformation to enhance quality of life for residents and visitors alike. By reducing processing times and assisting vulnerable pilgrims, the Kingdom aims to make the spiritual journey more accessible and less stressful.
