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In a major move to modernize Pakistan’s power sector, Prime Minister Shehbaz Sharif has approved the phased removal of meter readers across all government-run power distribution companies (DISCOs), with the exception of Karachi Electric. The government plans to introduce a self-meter reading system to replace manual readings, aiming to enhance transparency, reduce human error, and improve consumer trust in the billing process.
Self-Meter Reading Through New App: “Apna Meter Apni Reading”
The core of this transformation is the launch of a mobile application named “Apna Meter Apni Reading”, allowing consumers to submit their own electricity meter readings using their smartphones. This will reduce reliance on manual meter reading staff, a step long demanded by energy reform advocates.
Alongside this app, a broader platform named “Power Smart Mobile App” will be launched in national and regional languages, ensuring accessibility for all users regardless of location or literacy level.
Soft Launch and Testing Phase Planned
To ensure smooth implementation, the Power Division has been instructed to conduct a soft launch of the app, allowing time to identify and resolve any technical glitches before full-scale rollout. Thorough testing of applications will be conducted to verify their reliability and usability.
Rs. 316 Million Allocated for the Digital Transition
The government has earmarked Rs. 316 million to support the development, testing, and launch of these digital tools. These include:
- Power Smart App (multi-functional consumer app)
- Apna Meter Apni Reading (self-meter reading app)
- CCMS+ (Customer Complaint Management System Plus)
- Lineman Mobile Solution (field management tool)
These applications will be integrated and monitored for performance and user satisfaction.
One-Month Deadline for Implementation Plan
The Power Division has been given one month to submit a comprehensive roadmap to eliminate meter readers from the system. This plan will include technical implementation, staffing implications, training for consumers, and a public awareness campaign.
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The Terms of Reference (ToR) for the campaign clearly outline roles and responsibilities, with the Pakistan Information Technology Company (PITC) and Multan Electric Power Company (MEPCO) taking lead on planning, execution, and monitoring.
Savings to Be Transferred to Consumers
Prime Minister Shehbaz has directed that any administrative savings resulting from this digital transition—particularly cost reductions from the removal of meter readers—must be passed directly to electricity consumers in the form of tariff relief or rebates.
Consumer Trust, Transparency at the Core of Reforms
This reform is part of a broader government strategy to digitize public services, improve transparency, and empower citizens through technology. By enabling customers to participate in their own meter reading, the government hopes to reduce billing disputes, eliminate staff-related corruption, and increase efficiency in the power sector.
Final Note
Consumers are encouraged to stay informed about the upcoming soft launch and download the app once available. This initiative is expected to transform electricity billing in Pakistan, bringing it in line with global smart energy management practices.
